Are You a T-Mobile customer? Regulators allege T-Mobile billed customers millions with bogus charges

Today, the Federal Trade Commission filed a complaint against T-Mobile US alleging that the company knowingly billed its customers in fraudulent text message charges.

The alleged text message charges stemmed from marketing firms who subscribed users to receive spam information, such as celebrity gossip and horoscopes. In most cases, the users never signed up to receive the subscriptions, and were often charged $9.99/mo for the services. This practice is termed as “cramming.”

The FTC claims that T-Mobile continued to charge its customers between 2009 and 2013, even after their customers notified them of the scam. T-Mobile collected a 35-40% share of the charges, amounting to hundreds of millions of dollars in profit. The FTC is currently seeking refunds to T-Mobile US’ users.

It’s good practice to review your current business voice and data bills on a regular basis. At eIRONclad, we offer complimentary telecom audits. By letting us carefully analyze your company bills, we can help you with a more cost effective plan. Call us for a free consultation at 858.202.1758.

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